Privacy Policy

Privacy Policy for Down Divas

Effective Date: March 25, 2025

1. Introduction Down Divas ("we," "our," or "us") is committed to protecting the privacy of all individuals who contact us for support. This Privacy Policy outlines how we collect, use, store, and protect the information you share with us.

2. Information We Collect When you contact our hotline, we may collect the following types of information:

• Personal Information: You are not required to provide personal details, but if shared, see your name and / or phone number. Our call forwarding system may collect your phone number, but we will not collect your name.
• Call and Chat Data: We may collect non-identifiable metadata about the call or chat, such as duration and time of contact.
• Sensitive Information: Any details you voluntarily share related to your mental health and well-being may remain in the volunteer your are texting with’s personal text history in their personal phone.

3. How We Use Your Information We do not use any information you may provide for anything.

4. Confidentiality and Security We are committed to maintaining the confidentiality of all communications. However, in certain circumstances, we may share information if you provide explicit consent for referral services.

5. Data Storage and Retention We take appropriate security measures to protect your data.

6. Third-Party Sharing We do not sell, rent, or share your personal information with third parties.

7. Your Rights You have the right to:

• Remain anonymous.
• Request information about what data we have collected about you.
• Request the deletion of any personal information, where applicable.

8. Contact Information If you have any questions about this Privacy Policy, you can contact us at: admin@downdivas.com.

9. Changes to This Policy We may update this policy periodically. Changes will be reflected with a new effective date at the top of this document.

By using our hotline services, you acknowledge that you have read and understood this Privacy Policy.